Shipping policy

Shipping & Delivery

Free, fast, and to your door — here's exactly how your Lunivo order travels.

Processing

Orders are processed the same working day you place them. Warehouse handling takes 1–2 business days; weekends and holidays can add a little time. You'll get a confirmation email with your order number the moment you order, and tracking emails as soon as each box ships.

Delivery Time

Standard delivery takes about 1–7 business days after processing, depending on your location. We currently ship standard ground to the contiguous United States. We don't yet ship to Alaska, Hawaii, or international addresses — we'd rather say that plainly than surprise you at checkout.

Shipping is free on every order.

Multiple Boxes, Multiple Tracking Numbers

Furniture travels as furniture, not as one tidy parcel: most orders arrive as 2–3 separate boxes, each with its own tracking number. They may arrive on different days — that's normal, not a lost box. Wait a day or two before worrying, then check each tracking number in your shipping emails.

When It Arrives

Big boxes, big furniture — have a clear path from the door to its new home. When your delivery arrives:

1. Count the boxes against your shipping emails.
2. Open and inspect promptly — ideally the same day.
3. Something missing or damaged? Don't refuse the delivery and don't start a return. Report it within 30 days at Parts Replacement — the replacement part and shipping are free, and most ship from our US warehouse in one business day.

Warranty & Returns Travel Lighter

• A defect down the road is handled by our Warranty — parts ship to you; the furniture stays home.
• Changed your mind within 30 days? See our Refund Policy.

Questions

 

Email support@lunivoliving.com — a real person replies within one business day, Monday to Friday, 9am–5pm PT.