Refund policy

Returns & Refunds

We want you to live with your Lunivo for years — not to love it on day one and regret it by day thirty. If it isn't right, here is exactly how a return works. No fine-print games.

Starting a Return

Email support@lunivoliving.com with:

  1. Your name
  2. Your order number (it's in your confirmation email)
  3. The item you'd like to return

We'll reply within one business day with return instructions and the return address. Please don't ship anything back before you hear from us — unannounced returns can't be processed.

Return Conditions

To be eligible for a refund:

  • 30 days. Start your return within 30 days of delivery.
  • Like-new condition. The furniture must be unused, undamaged, and in resalable condition.
  • Original packaging. Use the boxes it arrived in — they're engineered for the trip. Remove all original shipping labels and include the packing list.
  • Return shipping is paid by the customer and isn't reimbursed. Large-box freight isn't cheap; we'll help you arrange a sensible option when we reply.
  • A 15% restocking fee applies. Outdoor furniture is big and heavy; every return gets inspected, repacked, and rehandled before it can find a second home.

Refunds

Once we receive and inspect your return (usually within 1–2 business days of arrival), your refund is issued to the original payment method. Your bank may take an additional 3–5 business days to post it.

How the refund is calculated: your item price, minus actual shipping costs incurred on the original order, minus the 15% restocking fee, minus the value of any damaged or missing parts. If any deduction applies, we'll show you the math in writing before the refund is issued.

Before You Start a Return — Two Faster Lanes

  • Something arrived missing or broken? Don't return the whole order. Report it within 30 days of delivery and the replacement part and shipping are free: Parts Replacement.
  • A defect showed up down the road? That's what our warranty is for — up to 5 years, parts shipped to your door: Warranty.

Products Purchased from Other Retailers

This policy applies to orders placed on lunivoliving.com only. If you bought Lunivo furniture from another retailer, please contact them directly to start a return.

Questions

 

Email support@lunivoliving.com — a real person replies within one business day, Monday to Friday, 9am–5pm PT.